Last updated: July 19, 2026
These Terms of Service ("Terms") are a binding agreement between you (and the organisation you represent, "you") and Autonomerly AI ("Autonomerly", "we", "us"). They govern your access to and use of the Autonomerly website and application and the features we provide (the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you're agreeing on behalf of a company, you confirm you're authorised to bind it.
Plain-English summary (not a substitute for the Terms below). Use Autonomerly lawfully and only for property and people you're entitled to manage. AI and voice features are assistants - you review anything that matters before acting. Paid plans renew until cancelled, and your first paid plan is covered by a 60-day money-back guarantee. Your data is yours; ours is ours. The Service is provided "as is", and our liability is capped.
Autonomerly provides an AI-assisted property management platform - dashboards, CRM, leases, portals, automations, voice agents, inspections, and related tools, delivered through AI teammates and features. AI outputs are assistance, not professional, legal, financial, or safety advice. They can be incomplete or wrong. You remain solely responsible for decisions and for any action with legal or financial effect (for example notices, evictions, filings, disbursements, and tenant communications), and you should review AI output before acting on it.
Every paid plan carries a 60-day money-back guarantee on your first purchase: cancel within 60 days of your first payment and we refund it in full - no forms, no friction. The guarantee applies once per customer and covers the first paid subscription only. Refunds beyond the guarantee, and for renewals, are at our discretion except where the law requires otherwise.
We may offer a Free plan, trials, or promotional pricing (for example introductory discounts or multi-month offers). Promotions apply only to the cycle and terms for which they're offered, can't be combined unless stated, and may be changed or withdrawn for future purchases. We may modify or discontinue the Free plan with reasonable notice.
You own the data and content you bring to the Service ("Customer Data"). You grant us a limited, worldwide licence to host, process, transmit, display, and create derived data from Customer Data solely to provide, secure, and improve the Service for you and as you instruct through the features you use. We do not sell Customer Data and do not use it to train shared or public AI models. Where we process personal data on your behalf, our Data Processing Addendum applies. You are responsible for having the rights and lawful basis to provide Customer Data (including information about tenants, owners, vendors, and applicants) and for its accuracy. See the Privacy Policy.
You agree not to, and not to let anyone else:
Voice and messaging features (including AI voice agents, calls, SMS, and call recording/transcription) must be used in line with the laws of your jurisdiction and that of the people you contact - including consent-to-record, one/two-party consent, automated-dialling, quiet-hours, and telemarketing rules. You are responsible for providing required disclosures and obtaining required consent before recording or placing automated calls or messages, and for honouring opt-outs.
Where the Service supports drone or on-site capture and 3D scanning, such capture must be carried out only where it is legally permitted, by appropriately authorised operators, and only over properties you are entitled to register and photograph. You are responsible for airspace, privacy, and property-access compliance for any capture you request or perform.
The Service integrates with third-party providers (for example payments, telephony, mapping, 3D tours, and e-signature). Your use of those integrations may be subject to the third party's terms, and we are not responsible for third-party services. If you connect your own third-party account or API keys, you authorise us to access them to provide the requested feature.
The Service, including its software, models, design, and content (excluding Customer Data), is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. All rights not granted are reserved. If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use them to improve the Service without obligation to you.
We aim for high availability but the Service is provided without an uptime warranty and may have downtime for maintenance, updates, or factors beyond our control. Features may evolve. If we materially reduce what your paid plan includes, you may cancel and we will refund the unused, pre-paid portion of your current cycle on a pro-rata basis.
To the maximum extent permitted by law, the Service and all AI outputs are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to accuracy, reliability, or results. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or suitable for your purpose.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) our total aggregate liability arising out of or relating to the Service or these Terms is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
You will defend and indemnify us against third-party claims, losses, and expenses arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or your voice, messaging, or capture activities.
You may cancel or close your account at any time (export your data first - it's one click). We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm or legal exposure, with notice where practicable and immediately where necessary to protect the Service or others. On termination, your right to use the Service ends; sections that by their nature should survive (including data ownership, IP, disclaimers, liability, indemnity, and governing law) survive.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, and the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute, except where mandatory local law gives you rights in your place of residence. The parties will first attempt to resolve any dispute informally by contacting each other before commencing proceedings.
We may update these Terms as the Service and the law evolve. If a change is material, we'll update the date above and notify account holders (for example by email or in-app) before it takes effect. Continued use after a change means you accept the updated Terms; if you don't agree, stop using the Service and you may cancel.
These Terms and the documents they reference are the entire agreement between us about the Service and supersede prior agreements on that subject. If a provision is unenforceable, the rest stays in effect. Our failure to enforce a right isn't a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us go to the contact below.
Questions about these Terms: support@autonomerlyai.com, in-app Help & Support, or reply to any email we've sent you. The Service is operated by Autonomerly AI Group Inc, a Delaware corporation, Wilmington, Delaware, USA.